Frequently Asked Questions:
) ECO / BIO:
We are trying our best in concern to Ecological and Biodegradable subjects and thats why our products are recycled & organic fabrics, we try to avoid polyester as much as possible and our packaging bags are bio compostable. For sure we could do it better and we are on that way.
) SECURE / PAYMENT:
LaMuy is secured by Digicert Inc GeoTrust RSA CA 2018 and checkout payment process is powered by STRIPE and PAYPAL. Paypal payments may delay a bit the shipping process. We accept Visa, Mastercard, Discover, American Express,…
Costs - Shipping costs may vary depending on your country, we will give you an estimate on Checkout.
Time - All orders will be *shipped within 3 business days of placement and payment processed, except public holidays may take longer:
a) Domestic (Spain and Canary islands) orders will take from 2-6 business days once payment has been processed.
b) European orders will be shipped with track & trace number and take from 2-10 business days once payment has been processed.
c) International shipping will be shipped with track & trace number and delivery times may vary between 2-12 weeks.
*In case of “SPECIAL HURRY” (birthday gift or whatever…) please CONTACT US before place the order and we will try our best.
) RETURNS & EXCHANGE:
We are a small brand and we are not able to accept returns unless the product is faulty or we shipped wrong color / model / size, in all other cases you will have to assume for the shipping costs of the returned good(s), so PLEASE CHECK SIZES CORRECTLY before purchasing, even contact us and we will recommend to you :)
Please do not sign for a delivery if the package is clearly damaged. We will pay for **shipping return costs in case of:
- The product shows factory defects. (please CONTACT US and we will ask you to send us image of the product).
- We shipped the wrong color / model / size.
**Products must be returned in unworn, unwashed and undamaged condition in the original packaging. If applicable a refund or credit to your account will be issued within 8 working days once we received the product returned.
) SIZE GUIDE: Each Style has is own fit, so please check on * SIZE GUIDE * TAB on the product you want to check sizes and how to take reference on measurements for your best fit.